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TestimonialsHere's Why People Love Our Merchant ServicesCollective P.O.S. is Canada’s Choice for Payment Processing. Business owners like you appreciate how quickly we get them up and running and how much money they can save with our guaranteed lowest transaction processing rates. Plus you can purchase our advanced, secure credit terminals outright or lease to own, rather than perpetually rent, them. Here’s what our customers are saying:
"I am completely satisfied with your service, and in particular with the promptness with which you have dealt with me. I am used to the norm, which would have taken two or three days (plus a weekend) to handle what you have handled within a day." "...I understand that no business is immune to the occasional technical "glitch"... what's important is how you handle your customer's questions at the time. I'm writing to commend you on the helpful service provided by your technical support staff when I called. The customer service rep was extremely patient in guiding me through the changes needed to set my terminal up for dial-up instead of internet communication. Just one more reason I'm glad we do business with Collective Point of Sale Solutions..." "I want to thank you for all your help in getting our P.O.S. terminal up and running. I’m glad that there’s still a company out there where you can actually talk to a real person (a cheerful and helpful one at that) and not a machine. I also appreciate how you got back to me and rectified the problems at the time that you had promised...Good job!" "Thank you for your help with my P.O.S. terminal...I appreciate your excellent service." "Just wanted to thank you for the great customer support that we had received from Christina...thanks again for the great service!" "Since we started with Collective Point of Sale Solutions back in November of 2011, they have been my chosen provider for my point of sale needs for my business. Laurie has provided invaluable service - whether it has been issues with my credit card machine, or connectivity issues, her troubleshooting skills have helped me step by step, with ease to get me back up and running fast...I thank her for all her hard work and dedication. Anyone who has the honour of speaking with her on the phone has the pleasure of knowing they are in good hands of a professional." "Thank you for the help that I needed this week, your employee Brandon was most accommodating - A Satisfied Customer" "I spoke with Brandon this morning regarding my P.O.S. terminal set up and he was very helpful and friendly...good job!" " I am very happy with the help I received today and also with the service I received over the past week when dealing with Collective P.O.S. Mahdis was very friendly and helpful and I got everything taken care of without any hitches, plus I didn't have to wait on hold for more than a minute or two to speak to someone." "I had a good experience...I was waiting for a tracking number for my new p.o.s. terminal last night, and unfortunately there was not one available at the time.... however, he assured me that my p.o.s. terminal would arrive today, and it did...good service!!!" "Thank you for all of your help in this matter. You were very informative, pleasant on the phone and I appreciated the email back saying that my form was received and being processed." "I received the new P.O.S. terminal Thursday morning. Very easy to get it going, just plugged in the cords and away it went. Very painless...Thank you so very much for making it a good experience." "Thanks again for all your help Monique...I wanted you to know that your sunny disposition and positive easy going attitude made you a pleasure to work with...! "After speaking to different companies to set up interac in our shop, we had the best experience gaining knowledge and understanding through Collective P.O.S. They are a great company to have terminals with for all your business needs. The pricing was the best on all transactions and the machines are today's state of the art equipment, which provides faster service, to meet any deadlines or payables on your accounts. They offer different models and pricing to suit everyone's needs through debit, MasterCard, Visa, American Express. The service professional who made the difference was Jeff... We know we got a great deal on what we needed to supply our business with point of sale activity, and I would highly recommend this company to anyone as the service standards are of excellence and so are the prices!" "Once again thanks for your prompt and positive response...I really like the way you handle your customers." "You're responses have been extremely professional and I look forward to working with you." "...my purchase experience was excellent and the customer service was excellent. Your patience with the process and my learning experience was very much appreciated. Also, you were not pushy and bothersome but gave me time to make a good educated decision." "We have been clients for several years now and my husband has opened another company which required the services of your company. I have contacted Collective Point of Sale Solutions many times over the years and I must say the customer service was okay, average. This time though, I was very lucky. My call was answered by Agostino and from the start I knew by his tone, his responses & general demeanour he was there to help me. He was honest, very efficient and the service was top notch! He is definitely my go to person at Collective Point of Sale Solutions and I am thrilled. We are already online with HSP Security Ltd. and I have already processed a Visa!"
"Thank you Guy for your prompt, professional and courteous service. Much appreciated in this jungle called "payment processing" - one almost needs a degree to navigate it. I think I earned a BA just doing the research and due diligence to make the best recommendation to the owners! You must have your Doctorate! " "I just wanted to send a quick e-mail to let u know what a big help Agostino was in my account set-up process. He provided great customer service and went above and beyond for our business...thank you."
"Holy moly, I bet you're over paying for payment processing (Interac, Visa, MasterCard)... I went to Collective Point of Sale Solutions and did you know you can lease to own your debit machine in 48 months with a lifetime warranty! They guarantee the absolute lowest transaction rates and if you find a lower price, they will beat it...I'm not kidding!"
“We were with (a bank) before we went with Collective P.O.S. We are happy that everything is working well for us now.”
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